Open-source · Self-hosted
SafariDesk provides a self-hosted open-source helpdesk solution that runs on your infrastructure. You manage updates, backups, and uptime, while SafariDesk can assist with consulting, support, and development services when needed.
Open-Source Ticketing With Operational Flexibility
Run SafariDesk your way and bring in the SafariDesk team only when you need help with deployment, upgrades, or custom development.
Self-Hosted Control
Deploy SafariDesk in your own environment and keep control of infrastructure, data location, backups, and operational policies.
Open-Source Foundation
Use the open-source version for production or evaluation and extend it to match your operational requirements.
Optional Paid Support
Bring in SafariDesk for consulting, support, upgrades, or custom development while keeping your preferred deployment model.
Support Licenses
Choose the support license that matches your self-hosted deployment needs, service expectations, and operational ownership model.
| Features | Community Support | Standard Support | Enterprise Support |
|---|---|---|---|
| Monthly price | Free | $999 / year | $2,500 / year |
| Best for | Individuals, testing | Small–mid teams | Business-critical deployments |
| Support channels | Community forum | Email support | Email & phone |
| Support hours | Community-based | Mon–Fri, business hours | Mon–Fri extended hours |
| Support | Community Forums | Standard chat & email | Priority chat & email |
| Bug escalation | |||
| Initial system review | |||
| Download | Contact Sales | Contact Sales |
Need Help? We’ve Got You.
From production readiness to upgrade planning, SafariDesk can support your self-hosted deployment with consulting and implementation help when your team needs extra capacity.
Clear Answers for Self-Hosted Teams
Questions about licensing, production use, and paid support options.
Plan Your Self-Hosted SafariDesk Deployment
Talk to SafariDesk about production deployment, support options, or custom implementation work for your environment.