SafariDesk Products

Choose the product line that matches your current support pressure

SafariDesk is being organized around the operating layers teams need most. Ticketing is the structured support workflow you can deploy now, and CRM is the next layer being prepared for customer context and follow-up visibility.

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Ticketing

Structured support operations for teams that need strong intake, SLA control, and accountability.

CRM

Launching soon to add customer context, follow-up visibility, and relationship workflows.

Pulzy

Standalone CSAT and customer satisfaction platform for teams that need structured feedback measurement.

Current lineup

Ticketing is the live SafariDesk product today. Pulzy handles customer satisfaction measurement as a standalone product. CRM is the next layer in the lineup for teams that need stronger customer context and cleaner follow-up visibility.

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SafariDesk Ticketing

Best for support teams handling email-driven requests, service queues, and operational accountability.

Structured service deskOperational visibilityReliable handoff

Run structured support operations with clear intake, ownership, SLA control, internal coordination, and reporting. Ticketing is the core SafariDesk product for teams that need process discipline first.

What it is built for

Email-to-ticket and web-form intake
Assignments, notes, tasks, and queue ownership
SLA timers, escalation controls, and due-date visibility
Knowledge base operations and support reporting

How to approach rollout

Start here if your main problem is support volume, missed requests, or weak accountability.
Use the features page as the detailed product walkthrough for this product line.

Explore Ticketing Features Book a Ticketing Demo

Launching Soon

SafariDesk CRM

Best for teams that want support context and customer relationship history in one operating model.

Customer contextFollow-up visibilityLaunching soon

SafariDesk CRM is the next product in the lineup. It is being shaped to give teams clearer customer context, follow-up tracking, relationship visibility, and a cleaner handoff between service and revenue conversations.

What it is built for

Customer record visibility alongside support activity
Relationship history and internal follow-up tracking
Better context between support, success, and commercial teams
A practical SafariDesk extension for account-facing workflows

How to approach rollout

CRM is not live yet, but it is part of the planned SafariDesk product stack.
Teams interested early should use the contact flow so requirements can be captured ahead of launch.

Talk to Us About CRM Book a Product Demo

Available Now

Pulzy

Best for teams that want to systematically measure and improve customer satisfaction independently of their support queue.

Customer satisfactionCSAT surveysFeedback analytics

Pulzy is a dedicated customer satisfaction platform built to collect, dispatch, and analyse CSAT feedback. It gives teams a structured way to measure satisfaction scores, track trends, and act on customer sentiment — separate from the ticketing workflow.

What it is built for

Automated CSAT survey dispatch after ticket resolution
Configurable survey templates and question labels
CSAT score tracking per agent, team, and time period
Feedback reporting and trend analysis

How to approach rollout

Pulzy operates as a standalone product at pulzy.io
It integrates with the SafariDesk ticketing workflow for post-resolution survey dispatch.

Visit Pulzy

How the lineup fits together

Start with the operational product you need now, then expand deliberately

Ticketing handles formal support workflows today. Pulzy adds structured CSAT measurement alongside it. CRM is being prepared as the next operating layer for teams that need stronger relationship context and a cleaner handoff between service and commercial conversations.

Use Ticketing when service requests need structure.

Use Pulzy when you need to systematically measure customer satisfaction.

Use CRM when relationship context becomes the next operational gap.