SafariDesk turns every customer support request — from email, web portal
... into a tracked, prioritized, and manageable ticket.

Yes. SafariDesk OS is an open-source self-hosted helpdesk solution you can run on any infrastructure you control — a VPS, a private cloud, or an on-premise server. You deploy with Docker Compose, configure your environment variables, and connect your own domain and SMTP provider. The codebase is publicly available on GitHub. Optional paid support and onboarding from the SafariDesk team is available if you need it.

Yes. SafariDesk OS is distributed as a Docker image and deployed via Docker Compose. The standard deployment brings up the application server, background task workers, and a PostgreSQL database in a single compose file. You can run it on any Linux server with Docker installed — no Kubernetes or complex orchestration required. The SafariDesk team provides documentation and optional consulting for self-hosted deployments.

Yes. The SafariDesk OS open-source self-hosted version is free to use forever. You pay only for your own server infrastructure. There are no per-agent or per-ticket fees. The SafariDesk team offers optional paid support plans for teams that want implementation help, SLA-backed assistance, or upgrade consulting.

Self-hosting SafariDesk makes sense when your team has specific data residency requirements, operates in a regulated industry that restricts third-party SaaS usage, needs to integrate deeply with internal systems, or wants full control over upgrades and scaling. You own your database and infrastructure with no vendor lock-in. For teams without dedicated DevOps, SafariDesk Cloud is the faster path — both options include identical help desk features.

SafariDesk includes AI Copilot for reply suggestions and smart routing, AI Chatbot for customer self-service, and AI Knowledge Base that auto-generates articles from resolved tickets.

Yes. SafariDesk supports custom domains with DNS verification (TXT/CNAME records). Businesses can run support on their own domain while keeping tenant data isolated in a multi-tenant architecture.

Yes. SafariDesk uses enterprise-grade encryption, regular backups, and security hardening. Both cloud and self-hosted options include comprehensive security features. With the self-hosted deployment, your data never leaves your own infrastructure.

In addition to email (Gmail, Microsoft 365, custom IMAP, Mailgun forwarding), SafariDesk supports SMS and WhatsApp via Twilio, plus Slack, Microsoft Teams, and Telegram integrations. All channels create tickets in the same unified queue.

SafariDesk Copilot analyzes ticket context, conversation history, and knowledge base articles to suggest replies, recommend routing, and automate repetitive actions. It learns from resolved tickets and improves over time.

Yes. The AI Chatbot is available as a self-service widget. It answers common questions from your knowledge base and creates tickets for complex issues — with full conversation context passed to the assigned agent.

Yes. SafariDesk uses OAuth2 for both Gmail and Microsoft 365. Teams can connect their mailboxes without sharing SMTP passwords, and tokens refresh automatically. Custom IMAP/SMTP is also available.

The knowledge base uses semantic search and auto-learning from resolved tickets. It identifies common solutions, generates draft articles, and surfaces relevant answers to both agents and customers.

Yes. SafariDesk keeps a permanent, tamper-proof audit log of every action taken on a ticket — replies, internal notes, status changes, priority updates, and agent assignments. The audit log is searchable and displays as a chronological activity timeline on every ticket. It is available on all plans, both cloud and self-hosted.

SafariDesk's audit log gives compliance teams a complete, immutable record of every action taken across all tickets. You can pull up the full history of any issue — who replied, who changed the status, when, and what was said — without relying on memory or external logs. This makes internal reviews, escalation checks, and regulatory audits straightforward. The self-hosted deployment option (SafariDesk OS) also gives teams full data sovereignty for compliance scenarios that restrict third-party SaaS.