SafariDesk brings together everything your team needs; ticketing system , real-time chat ( like teams and Slack ) , asset management , and internal task management, into one cloud-hosted platform, at just $5 per agent/month (or $60 per agent/year). Trusted by growing teams in education, healthcare, and startups, SafariDesk gets you up and running in minutes and keeps all your support tools in one place.
Convert emails into tickets, track SLAs, and generate reports from one intuitive dashboard. Collect customer inquiries from multiple channels—email, web forms, chat, and social media—in one unified inbox. Automatically prioritize tickets based on urgency, customer tier, and other customizable factors. Access complete customer interaction history for context-aware support and personalized service.
Assign, prioritize, and track tasks internally—set due dates and monitor progress without leaving SafariDesk. Streamline your team's workflow and ensure nothing falls through the cracks.
Keep tabs on hardware and software assets, link them to tickets, and view asset history at a glance. Never lose track of your IT inventory—SafariDesk makes it easy to manage assets and tie them directly to support issues.
Collaborate in real time with channels, direct messages, file sharing, and screenshare—no extra apps needed. Instantly connect with your team and customers, share files, and resolve issues faster with integrated chat.
Join thousands of companies that use SafariDesk to deliver exceptional customer service.
