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Service OperationsSafariDesk TicketingRun structured support operations with ticket intake, SLA tracking, workflows, and team visibility.Email-to-ticket intakeSLA + escalation controlsKnowledge base and reportingLearn moreLive ConversationsSafariDesk ChatbotDeliver real-time customer chat with a shared inbox, automation, proactive messaging, and fast handoff.Website chat widgetShared team inboxAutomation + chatbot flowsLearn more
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Sera ya Faragha

Sera hii inaeleza jinsi SafariDesk inavyokusanya, kutumia, kuhifadhi, na kulinda taarifa binafsi na data ya workspace.

On This Page

  • Last updated
  • Roles and processing context
  • Information we collect
  • How we use information
  • Sharing, subprocessors, and transfers
  • Retention and security controls
  • Your rights and requests
  • Privacy contact

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Last updated

February 28, 2026

Roles and processing context

SafariDesk acts as a controller for account, website, and business contact data, and as a processor for customer workspace content handled on behalf of account owners.

Information we collect

  • Business and contact details submitted on join, contact, and sales flows.
  • Authentication and account details used for login and workspace access.
  • Support operations data such as tickets, comments, assignments, and workflow activity.
  • Technical telemetry including device, browser, request logs, and performance diagnostics.
  • Communication records from support, onboarding, and account-management channels.

How we use information

  • Operate and deliver SafariDesk cloud and support services.
  • Secure accounts, prevent abuse, and investigate incidents.
  • Improve reliability, usability, and product quality.
  • Respond to inquiries, onboarding requests, and technical support cases.
  • Send essential account, billing, legal, and security communications.

Sharing, subprocessors, and transfers

SafariDesk uses trusted providers for infrastructure hosting, email delivery, analytics, and operations monitoring. Providers are bound by contractual security and confidentiality obligations. Cross-border transfers are safeguarded using appropriate legal mechanisms where required.

Retention and security controls

Data is retained according to account status, legal obligations, and support requirements. SafariDesk applies role-based access controls, transport security, logging, and operational safeguards to protect systems and data.

Your rights and requests

  • Request access, correction, export, or deletion where applicable.
  • Manage marketing preferences and unsubscribe options.
  • Submit privacy inquiries or complaints through support channels.

Privacy contact

For privacy requests, contact [email protected] with subject line "Privacy Request".

SafariDesk

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