Privacy Policy

Who We Are

SafariDesk LLC provides a secure, modern, and reliable ticketing and customer support platform designed to help organizations manage customer communication, internal requests, and service workflows efficiently.

SafariDesk is available as both an open-source, self-hosted solution and a managed cloud service. This Privacy Policy applies to our website, hosted services, and any related offerings operated by SafariDesk LLC.

Information We Collect

We collect information that helps us operate, improve, and secure SafariDesk while respecting user privacy and data ownership.

1. Personal Information

We may collect personal information when you interact with our services, including:

  • Full name, email address, phone number, and organization details.
  • Account credentials and authentication-related data.
  • Billing and payment details for paid services (processed securely by third-party providers).
  • Support tickets, messages, feedback, and other communications you send to us.
  • User profile information such as role, preferences, and settings.

2. Non-Personal and Usage Information

We automatically collect certain technical and usage information to maintain performance, security, and reliability.

  • Browser type, operating system, device type, and approximate location.
  • IP address, timestamps, and log data related to platform usage.
  • Pages visited, features used, and interaction patterns.
  • Aggregated and anonymized analytics data.

3. Cookies and Tracking Technologies

Cookies and similar technologies help us enhance functionality and understand how users interact with SafariDesk.

  • Essential cookies for authentication and session management.
  • Preference cookies to remember settings and language choices.
  • Analytics cookies to evaluate usage and improve performance.
  • You may disable cookies via your browser, but certain features may be limited.

How We Use Your Information

We use collected data for the following purposes:

  • Operate, maintain, and improve the SafariDesk platform.
  • Authenticate users and manage access control.
  • Respond to support requests and provide customer assistance.
  • Process billing, subscriptions, and account management.
  • Send service-related notifications, updates, and security alerts.
  • Analyze usage trends to improve features and user experience.
  • Detect, prevent, and respond to security incidents or confirm compliance.
  • Meet legal, regulatory, and contractual obligations.

Open-Source & Self-Hosted Deployments

SafariDesk offers an open-source version that may be self-hosted on your own infrastructure. When using a self-hosted deployment:

  • You retain full control and ownership of your data.
  • SafariDesk LLC does not access or process your data unless explicitly configured.
  • Data handling, security practices, and compliance are the responsibility of the hosting organization.

This Privacy Policy primarily applies to SafariDesk’s hosted services and official website.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade personal information. Information may only be shared under the following circumstances:

  • With authorized employees or contractors bound by confidentiality agreements.
  • With trusted service providers that support infrastructure, analytics, or payments.
  • When required by law, court order, or regulatory authority.
  • To protect SafariDesk, our users, or the public from fraud, abuse, or security threats.

Data Retention

We retain personal data only for as long as necessary to provide services or meet legal obligations.

  • Account data is retained while your account remains active.
  • Backup copies may persist temporarily for disaster recovery purposes.
  • Aggregated or anonymized data may be retained for analytics.
  • You may request deletion or export of your data at any time.

Your Privacy Rights

Depending on your jurisdiction (including GDPR and similar regulations), you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of personal data.
  • Restrict or object to certain data processing activities.
  • Withdraw consent for marketing communications.

Requests can be submitted to [email protected].

Data Security

We apply industry-standard security practices to protect your data, including:

  • Encryption of sensitive data in transit and at rest.
  • Role-based access controls and least-privilege policies.
  • Secure hosting environments and regular vulnerability monitoring.
  • Incident response procedures and internal audits.

International Data Transfers

SafariDesk may process data in different regions depending on hosting and service providers.

  • We apply safeguards to protect data transferred internationally.
  • EU customers may request EU-only data hosting.
  • Transfers comply with applicable data protection laws.

Third-Party Services

SafariDesk may integrate with third-party services such as email providers, analytics platforms, or payment processors.

  • These services operate under their own privacy policies.
  • We share only the minimum data required for functionality.
  • We are not responsible for third-party data practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes.

  • Updates will be posted on this page with a revised effective date.
  • Material changes may be communicated via email or in-app notifications.
  • Continued use of SafariDesk constitutes acceptance of updates.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Email: [email protected]