# SafariDesk

> SafariDesk is a help desk and ticketing system for small and mid-sized support teams. It provides shared inbox management, email-to-ticket workflows, SLA controls, knowledge base, and customer communication — available as a cloud-hosted service or self-hosted open source deployment.

## Products

- [SafariDesk Ticketing](https://safaridesk.io/en-US/products/ticketing): Core help desk platform — shared inbox, ticket ownership, SLA workflows, email forwarding intake, reporting and analytics.
- [SafariDesk Cloud](https://safaridesk.io/en-US/cloud): Fully managed cloud deployment. 30-day free trial. No infrastructure required.
- [SafariDesk Open Source / Self-Hosted](https://safaridesk.io/en-US/open-source): Self-hosted deployment with full operational control. Optional paid support services.
- [SavannahDesk](https://savannahdesk.com/): Standalone customer satisfaction platform — CSAT surveys, automated post-resolution dispatch, feedback scoring, and trend analytics.

## Key Features

- Shared inbox for support emails — centralises email-driven support without replacing existing CRM
- Email forwarding setup — forward one support address into SafariDesk to start
- Ticket ownership and assignment — agents own tickets, managers have visibility
- SLA workflows — define response and resolution time targets with escalations
- Knowledge base — internal and customer-facing article management
- Reporting and analytics — ticket volume, response time, agent performance
- Multi-channel: email, live chat, WhatsApp, Telegram, Slack, Microsoft Teams, Twilio SMS
- Customer satisfaction (CSAT) surveys
- Role-based access control — admin, agent, supervisor roles
- Custom domains — each workspace gets its own subdomain
- 30-day free trial on cloud; self-hosted is free forever

## Target Audience

Small businesses and growing support teams (typically 1–50 agents) that need structured ticket workflows without the complexity and cost of enterprise tools like Zendesk or Freshdesk.

## Pricing

- Cloud: Free 30-day trial; paid plans available after trial. See [cloud pricing](https://safaridesk.io/en-US/cloud) for details.
- Self-Hosted (Open Source): Free forever. Optional paid support from the SafariDesk team.

## Company

- Website: https://safaridesk.io
- Support: support@safaridesk.io
- GitHub (open source): https://github.com/SafariDesk-OS
- LinkedIn: https://www.linkedin.com/company/homesafaridesk
- YouTube: https://www.youtube.com/@SafariDesk-HelpDesk

## Key Pages

- [Home](https://safaridesk.io/en-US/): Overview of SafariDesk help desk platform
- [Features](https://safaridesk.io/en-US/features): Full feature breakdown — shared inbox, SLA, KB, reporting
- [Cloud Version](https://safaridesk.io/en-US/cloud): Cloud-hosted deployment and pricing
- [Open Source / Self-Hosted](https://safaridesk.io/en-US/open-source): Self-hosted deployment guide
- [Products](https://safaridesk.io/en-US/products): Product overview and comparison
- [About](https://safaridesk.io/en-US/about): Company values and mission
- [FAQs](https://safaridesk.io/en-US/faqs): Common questions about features, setup, and deployment
- [Contact](https://safaridesk.io/en-US/contact): Get in touch with the SafariDesk team
- [Join / Sign Up](https://safaridesk.io/en-US/join): Create a free SafariDesk workspace